Upgrade your ticket

If you already have your ticket and want to move up a category, we handle it here. It happens in two moves: first you buy the new one, then we refund the previous one.

The order matters: buy the ticket you want to move up to first. The refund for the previous one is processed afterwards, once you already hold the new one. That way your place is secured while the refund goes through.

  1. 01

    Buy the new ticket

    Get the category you want to move up to, as a normal purchase. At that point you hold both tickets: the old one and the new one.

    Go to tickets
  2. 02

    Find both ticket IDs

    Every ticket carries its ticket ID in the confirmation email and in the PDF itself. We need the one from the previous ticket and the one you have just bought.

  3. 03

    Fill in the request

    With both IDs we check the purchase and process the refund of the previous ticket to the same payment method you used.

Refund request

Both ticket IDs are required: with only one we cannot match the new purchase to the refund.

It is in the confirmation email of your first purchase and in the ticket PDF.

The one for the category you are moving up to. If you have not bought it yet, do that before sending this.

We review every request by hand · we reply by email

If something does not add up or you got an ID wrong, write to us from the contact page and we will look at it.